Refund Policy

Refund Policy for Hydroponic Design

At Hydroponic Designs, our commitment is to provide you with top-quality hydroponic gardening products and exceptional customer service. We understand that there may be instances where you may need to seek a refund. Please review our refund policy below:

1. Eligibility for Refunds:

  • Refunds are applicable within 30 days from the date of purchase.
  • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items:

  • Customized or personalized items are non-refundable unless there is a manufacturing defect.

3. Refund Process:

  • To initiate a refund, please contact our customer service team at Support@TheHydroTower.com
  • Provide your order number, a detailed explanation of the reason for the refund, and any relevant supporting documentation.
  • Our team will review your request and respond within 1-3 business days.

4. Refund Approval:

  • Once your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method.
  • Please note that the processing time may vary depending on your payment provider.

5. Late or Missing Refunds:

  • Contact us at Support@TheHydroTower.com

6. Shipping Costs:

  • Shipping costs are non-refundable unless the return is due to a manufacturing defect or an error on our part.

7. Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service and purchasing shipping insurance.

8. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately at Support@TheHydroTower.com
  • Provide clear photos of the damaged or defective item, and we will arrange a replacement or refund.

9. Changes to Refund Policy:

  • Hydroponic Designs reserves the right to update or modify this refund policy at any time without prior notice. The latest version will be posted on our website.

For any further questions or assistance, please reach out to our customer service team at Support@TheHydroTower.com.